The terms “you” and “your” refer to the user of the Platform. The term “Services” refers to any services offered by Truxport whether on the Platform or otherwise.
This Policy does not apply to information that you provide to, or that is collected by, any third-party, such as social networks or pay through our Services and any other third party that you use in connection with its Services. We encourage you to consult directly with such third parties about their privacy practices.
In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to [Grievance Officer Name, and Email of the Grievance Officer]. The complaint shall be redressed within a period of  month.
1.1. While providing aforesaid online services, the issue of online privacy is extremely crucial for Truxport which is committed to safeguarding the information provided by its users and other stakeholders. Truxport is dedicated to creating a reasonably secure environment for its users.
By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform or the Services therein.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Platform and users, such as the number of visitors, number, and type of Offers/Promotions, services offered, etc. Your trust and confidence are our highest priority.
You own the content created or stored by you as we respect your right to ownership of content created or stored by you. Your use of the Services does grant Truxport the license to use, reproduce, adapt, modify, publish or distribute the content created by you or stored in your account for Truxport’s internal purposes. Truxport tries to keep Users’ data safe but holds zero responsibility in case of data leaks.
- Online processes & types of information collected through Truxport
- Use and Disclosure of personal information
- Choice or Opt-out
- Reasonable Security Practices & Procedures
- Access or change your personally identifiable information
- Grievance Redressal
- Children’s Privacy
6.1. Online Processes & type of information collected through the app :
- Users registering at the Truxport platform may go through the following processes:
- User Registration
- User access to own account details
- User access to own payment history
- User access to offers
6.1.2. Personal Information
6.2. Storage and Backup
From time to time, we take backup of your data on Platform on our cloud database. This is done for the purpose of enabling You to get your data back in case your phone’s data becomes unusable, or the phone gets lost, or you move to a new phone device. We also use this backup to provide useful insights and Information related to their spending such as weekly spending in a month, insights related to spending behavior, etc., and to provide Information related to your spending, patterns, and your data in the form of aggregated and anonymized statistics on data such as your spending by category, date, time, bank balances, etc.
We shall keep your information in our records till the period of time where we can potentially offer the Services to you. After such a period of time when Services are no more relevant to you, we remove all the Information from our records.
6.3. Use and Disclosure of personal information
Truxport will not sell or rent or publish such personally identifiable information collected unless consent is provided to You. When you use the Truxport platform, we collect and store your personal information. We gather your personal information in order to record, support, and facilitate your participation in the activities you select, track your preferences, provide you with the Platform, notify you of any updated information and new activities and other related functions offered by Truxport, keep you informed about latest content available on the Platform, special offers, and other products and services of Truxport, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with Truxport or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests. In general, you can visit the Platform without having to provide your personal information during which time you remain anonymous, and at no time can we identify you unless you have an account on the Platform and log on with your username and password. Once you provide your personal information, you are no more anonymous to us.
The personally identifiable information is supplied voluntarily for some of the following purposes:
6.3.1.Registration of Data & Other Optional Information:
You will be asked to register on the registration link. During registration, you will be requested to complete a registration form setting out basic online contact information about yourself. Such sensitive personal information shall include but not be limited to the following:
- Full Name
- Mobile Number
- Email Address
- Aadhar Card Details
- Pan Details & GST Registration
- Payment details
- Other personal information as indicated on the online forms
Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Truxport.
E-mail information: You agree and acknowledge that when we receive e-mails from you, we may retain the content of any e-mail messages sent to us, as well as details of your e-mail address. You further agree and acknowledge that Truxport shall use your email id and mobile number information for sending promotional messages from time to time.
If you send us personal correspondence, such as letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
6.3.2.Data for analytics:
We collect small amounts of information/data contained in your browser for data analytics. Data analytics help us track your navigation so that we can tailor our offerings to your specific needs. The kind of information that may be stored on our data analytics includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area, user IP address/, user ISP details, user browser, URL that you just came from (whether this URL is on our Platform or not), which IP address/URL you next go to (whether this IP address/URL is on our Platform or not), devices OS details, Current Latitude, Current Longitude, Device Token, Device Type, App Version, Date registered on, Last Logged in, Logged in Latitude, Logged in Longitude, Active, Suspend Reason, Other Reason and Last updated on. You allow us, to agree and acknowledge for aforesaid data gathering and analytics so as to get personalized offerings to your specific needs.
Further, we also collect some additional information, such as a billing address, banking information other payment instrument details, and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms, or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
6.3.3.Our use of your information
We use your personal information to facilitate the services you request. We do not sell, rent, trade, or exchange any personally-identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, and data analytics) to support the operation of the Platform and our services, and further to ensure your favorable market conditions, only with your condition. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe operations; collect charges served; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile, and usage data about our user’s activity on our Site.
We use your personal information to improve our platform, improve the Web site’s content and product offerings, prevent or detect fraud or abuses of our Platform and tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Site.
6.3.4.Our Disclosure of your information
6.3.5.Internal Service Providers
6.3.6.Other Corporate Entities
Truxport gives you the choice regarding the collection and usage of your personally identifiable information. During the registration for “joining our mailing list,” we request contact information in order to send bulletins and for advertising purposes. You may, therefore, choose to opt-out of providing such information.
Further, once you are registered at the Truxport app, you will have the option at any stage to inform us that you no longer wish to receive future e-mails and you may “unsubscribe” by contacting on the unsubscribe link on our app. Further, as per Rule 5(7) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008, you have the option to withdraw your consent for use of your sensitive personal data given earlier to us. Such withdrawal of consent shall be sent in writing to our registered address.
6.5. Reasonable Security Practices As per I.T.Act, 2000 and its Rules
We have implemented reasonable security practices as per Rule 8 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.
Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an online request for your password to be sent to you by e-mail at the e-mail address used during registration.
Truxport has implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security, and physical security in order to protect personally identifiable information from loss, misuse, disclosure, alteration, or destruction. The data resides behind a firewall, with access restricted to authorized personnel of Truxport.
Truxport has implemented “Reasonable Security Practices” as required by the Information Technology Act, 2000 rules including any amendment in the said Act and its rules. By complying with such provisions, Truxport assures you proper care and control over its I.T. and Security operations under sections 43, 43A, 45, 66,72A & 85 of I.T.Act, 2000 and I.T.A.A, 2008 including related rules and therefore you agree that Truxport shall not be held responsible for any activity in your account which results from your failure to keep your own password/mobile secured.
By using this app you agree that Truxport shall not be held responsible for any uncontrollable security attacks and in such cases you agree that Truxport shall not be held responsible for any type of financial losses, loss of opportunity, legal cost, business losses, reputation loss, direct and indirect losses that may occur to you as per the Provisions of Section 43, 43A and 45 of Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.
You further agree that Truxport’s management shall not be held responsible directly or indirectly for any cyber crime-related criminal liabilities under I.T.Act,2000 relating to your information as you have agreed and acknowledged that management of Truxport complies with due diligence (care & controls) requirements of I.T.Act,2000 including its rules and amendments.
Further, you also agree and acknowledge that Truxport management shall never be held responsible regarding the privacy of your sensitive personal data in case of sharing your sensitive personal data with any authorized cyber investigation agency of appropriate government authorities under sections 67C, 69, 69A, 69B, 70B, 79 and 80 of I.T.Act,2000 including its amendments and rules.
6.6. Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on Truxport, your registered user ID and Password are required in order to access your profile information.
6.7. Grievance Redressal
If you have any questions or grievances regarding the privacy statement, practices of the site, or any other transaction issue, please contact our grievance officer on [Customer Link]
We have appointed our grievance officer as per Rule 5 (9) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008.
6.8. What about children’s privacy?
Use of Truxport is available only to persons who can form a legally binding contract under the Indian Contract Act, of 1872. If you are under the age of 18, you cannot subscribe to our services on the Platform. If you wish to subscribe to our services on the Site such services may be made by your legal guardian or parents who have registered as users of the Site.
8.WHAT ARE COOKIES?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Every cookie is unique to your particular web browser. It will contain some anonymous information such as a unique identifier and the site name with some digits and numbers. It allows the Platform to remember your browsing behavior & show you relevant ads based on the browsing pattern. The cookies also allow the Platform to limit the number of ads shown.
- Source of the visit to the website
- Time spent on the website
- Pages viewed on the website
- Ad clicks
In addition to analyzing anonymous user behavior on Truxport, the aforementioned data also allows us to pre-empt requirements of prospects and existing account holders (by capturing their CRN number) & pitch relevant services through display advertising or calling.
Please note that the scope of this tracking is limited to Truxport. Your activity on other third-party websites is not tracked by Truxport cookies.